Term and Conditions
Refund policy
At pure.A, we are committed to offering products of the highest quality. However, we recognize that there may be occasions where a return or exchange is necessary. Please review our policy below:
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Damaged or Incorrect Product Delivery
If you receive a damaged item or the wrong product, please reach out to our customer service team within 10 days of receiving your order. We will provide instructions on how to return the item and will either send a replacement or issue a full refund, including any applicable shipping costs.
- Return or Exchange Eligibility:
- Items must be returned in their original, unused condition.
- The return or exchange request must be made within 10 days of receiving your order.
- An original proof of purchase (order confirmation email, whatsapp message) is required for all returns or exchanges.
Return Process:
- Contact our customer service team at care@thepureaskin.com to start the return or exchange process.
- Provide your order number, a description of the issue, and any relevant photos.
- Our team will guide you through the return or exchange process
- If eligible, we will process the refund to the original payment method or send the replacement item, based on your preference.
- This whole process can take upto 15 business days for processing
We do not offer refunds or exchanges on sale items.
At pure.A reserves the right to refuse returns or exchanges that do not meet the outlined criteria. If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at care@thepureaskin.com for assistance.
Thank you for choosing Pure.A!
Shipping policy
At pure.A, we are dedicated to providing a seamless shopping experience from start to finish. Our shipping policy ensures that your orders are delivered promptly and securely. Please review the details of our shipping process below.
You can expect delivery within 4 to 7 business days from the confirmation of your order.
Flat-rate shipping fees are calculated during the checkout process
We currently ship within Pakistan only
You will receive tracking information via email/whatsapp once your order has been dispatched
Please ensure that your address details are accurate to avoid any delivery issues.
Please be aware that unforeseen circumstances may occasionally cause delays.
